Privacy Policy

Callvio Privacy Policy

Welcome to Callvio.

Callvio ("Callvio", "we", "our", or "us") provides AI-powered communication, customer engagement, voice automation, appointment scheduling, WhatsApp automation, customer support, analytics, and business workflow services.

This Privacy Policy explains how we collect, use, process, store, transfer, and protect information when businesses, visitors, and end users interact with Callvio's platform, website, APIs, applications, and services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Account Information

We may collect:

• Name
• Company name
• Business address
• Email address
• Telephone number
• Billing information
• Payment information
• Login credentials
• Account settings

Customer Communication Data

When a business uses Callvio, we may process:

• Caller phone numbers
• Caller names
• Email addresses
• Appointment information
• Booking details
• Customer inquiries
• Voice recordings
• Audio streams
• Call metadata
• Call transcripts
• WhatsApp conversations
• SMS messages
• AI-generated responses
• Customer support interactions

Technical Data

We may automatically collect:

• IP addresses
• Browser type
• Device information
• Operating system
• Usage logs
• Session activity
• Diagnostic information
• Performance metrics
• Error logs
• Security logs

Connected Platform Data

If a customer connects third-party systems, we may access data necessary to provide the Services, including:

• Calendar data
• CRM records
• Contact information
• Order information
• Inventory information
• E-commerce data
• Scheduling information
• Business records

2. How We Use Information

We access only the data required to provide requested functionality. We may use information to:

• Provide and operate the Services
• Process communications
• Route calls and messages
• Schedule appointments
• Generate transcripts
• Generate summaries
• Produce analytics
• Improve platform performance
• Authenticate users
• Detect abuse and fraud
• Monitor security
• Provide customer support
• Comply with legal obligations
• Enforce our agreements

3. Artificial Intelligence Processing

Callvio utilizes artificial intelligence, machine learning, speech recognition, natural language processing, and automated decision-support technologies.

These systems may interpret voice communications, generate responses, create summaries, produce transcripts, classify inquiries, generate recommendations, and automate business workflows.

AI-generated content may occasionally be inaccurate, incomplete, misleading, or unsuitable for specific situations.

Businesses remain solely responsible for reviewing, validating, and relying upon AI-generated outputs.

Callvio does not guarantee the accuracy, completeness, legality, suitability, or business outcome of AI-generated content.

4. Call Recording and Monitoring

Businesses may choose to enable call recording, call transcription, conversation analytics, AI summaries, and quality monitoring.

The customer operating the Callvio account is solely responsible for providing required notices, obtaining necessary consents, complying with local recording laws, and complying with privacy regulations.

Callvio assumes no responsibility for a customer's failure to obtain legally required permissions.

5. Data Ownership

As between Callvio and its customers:

• Customers retain ownership of their business data.
• Customers retain ownership of customer communication data.
• Customers retain ownership of uploaded content.
• Callvio receives only the limited rights necessary to host the data, process the data, transmit the data, secure the data, and provide the Services.
• No ownership rights are transferred to Callvio.

6. Service Improvement

Callvio may use aggregated, anonymized, and de-identified information to improve system performance, improve reliability, develop features, generate statistical reports, improve AI systems, and monitor usage trends.

Such information will not reasonably identify individual persons or businesses.

7. Third-Party Service Providers

Callvio may utilize third-party providers including cloud hosting providers, AI providers, telecommunications providers, messaging providers, analytics providers, security providers, and payment processors.

Examples may include providers such as OpenAI, Deepgram, Twilio, Infobip, Meta WhatsApp, Google Cloud, Amazon Web Services, and Microsoft Azure.

Information may be processed through such providers as necessary to deliver the Services.

8. International Transfers

Information may be transferred to, stored in, or processed in countries outside the user's country of residence.

By using the Services, users consent to such transfers where permitted by applicable law.

9. Security

We implement commercially reasonable safeguards designed to protect information.

These measures may include encryption in transit, access controls, authentication systems, monitoring systems, security logging, and infrastructure protections.

However, no method of transmission, storage, or processing can be guaranteed to be completely secure.

Callvio makes no guarantee that unauthorized access, hacking, loss, or breaches will never occur.

10. Data Retention

Callvio retains information for as long as reasonably necessary to provide the Services, maintain records, resolve disputes, enforce agreements, and meet legal obligations.

We may delete information at our discretion after account termination unless retention is legally required.

Customers are responsible for maintaining their own backups where necessary.

11. User Rights

Subject to applicable law, individuals may have rights to access personal information, correct inaccurate information, delete information, restrict processing, object to processing, and request portability.

Requests may require identity verification before fulfillment.

12. Acceptable Use Restrictions

Users may not use Callvio to:

• Violate applicable laws
• Harass individuals
• Conduct fraud
• Transmit malicious content
• Violate privacy rights
• Distribute spam
• Engage in unlawful surveillance

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLVIO DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.

CALLVIO DOES NOT GUARANTEE UNINTERRUPTED SERVICE, ERROR-FREE OPERATION, ACCURATE AI OUTPUTS, BUSINESS RESULTS, REVENUE OUTCOMES, OR CUSTOMER CONVERSION RATES.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLVIO SHALL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL DAMAGE, INDIRECT DAMAGES, INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, OR PUNITIVE DAMAGES.

THIS APPLIES WHETHER ARISING FROM CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

15. Indemnification

Customers agree to defend, indemnify, and hold harmless Callvio, its officers, employees, contractors, affiliates, and partners from claims, damages, liabilities, losses, costs, and expenses arising from customer misuse of the Services, violations of law, failure to obtain consent, customer content, customer communications, and customer business operations.

16. Changes to This Policy

We may modify this Privacy Policy at any time.

Updated versions become effective upon posting.

Continued use of the Services constitutes acceptance of any revisions.

17. Contact Information

For privacy-related inquiries:

Callvio

Website: callvio.co

Email: privacy@callvio.co