Callvio AI Disclosure & Acceptable Use Policy
This AI Disclosure & Acceptable Use Policy explains how Callvio utilizes artificial intelligence technologies and establishes rules governing the use of AI-powered features within the Callvio platform.
By using Callvio's AI-powered Services, Customers agree to comply with this Policy.
1. Purpose
This AI Disclosure & Acceptable Use Policy explains how Callvio utilizes artificial intelligence technologies and establishes rules governing the use of AI-powered features within the Callvio platform.
By using Callvio's AI-powered Services, Customers agree to comply with this Policy.
2. AI-Powered Services
Callvio may utilize artificial intelligence technologies including:
- Natural language processing
- Speech recognition
- Speech synthesis
- Machine learning
- Automated conversation handling
- Call summarization
- Conversation transcription
- Appointment scheduling
- Customer support automation
- Knowledge retrieval
- Analytics generation
- Workflow automation
3. AI Output Disclaimer
AI functionality may evolve over time as Services are updated.
Artificial intelligence systems are probabilistic technologies and may produce:
- Incorrect responses
- Incomplete responses
- Outdated information
- Misinterpretations
- Hallucinated content
- Inaccurate recommendations
AI-generated content should not be considered professional, legal, medical, financial, accounting, or regulatory advice.
Customers are solely responsible for reviewing, validating, and approving AI-generated outputs before relying upon them.
Callvio makes no guarantee regarding the accuracy, completeness, reliability, or suitability of AI-generated content.
4. Human Oversight
Customers acknowledge that:
- AI systems may make mistakes.
- Human review remains important.
- Business decisions should not rely solely on AI-generated outputs.
- Customers are responsible for supervising AI behavior within their organization.
5. Prohibited Uses
Customers may not use Callvio AI Services for:
- Illegal activities
- Fraudulent conduct
- Harassment
- Discrimination
- Defamation
- Spam distribution
- Unauthorized surveillance
- Identity theft
- Impersonation
- Misinformation campaigns
- Political manipulation
- Harmful or deceptive activities
6. High-Risk Activities
Callvio AI Services are not designed for:
- Emergency response systems
- Medical diagnosis
- Medical treatment decisions
- Legal advice
- Financial advisory services
- Credit approval decisions
- Employment decisions
- Public safety operations
- Life-critical systems
Customers assume all risk arising from use of AI Services in such environments.
7. AI Training and Improvement
Unless otherwise agreed in writing:
Callvio may use anonymized, aggregated, and de-identified information to:
- Improve AI performance
- Improve system reliability
- Enhance platform functionality
- Develop new features
- Generate statistical insights
Callvio will not intentionally use identifiable Customer Data for public model training without authorization.
8. Customer Responsibilities
Customers are responsible for:
- Reviewing AI-generated outputs
- Monitoring AI interactions
- Ensuring lawful use
- Maintaining compliance with applicable laws
- Verifying critical information
- Obtaining necessary permissions from users
9. Suspension
Callvio may suspend or restrict access to AI Services if:
- This Policy is violated
- Security concerns arise
- Legal compliance requires action
- Abuse is detected
10. Changes
Callvio may modify this Policy at any time.
Continued use of the Services constitutes acceptance of the revised Policy.